12 Month Management Development Programme

Induction to the 12 month programme (the length of the programme can be tailored to your requirements) :

  • Objectives of the Programme
  • Who’s who?
  • Programme Overview
  • Support mechanisms
  • Expectations
  • Learning to Learn
  • Action plans

 

  • Module 1 – Communicating with Impact
  • Introductions
  • Giving clear instructions
  • Shannon & Weaver Communications Model
  • How we process information
  • Key communication micro skills (Rapport, Listening, Questioning, Feedback)

 

  • Module 2 – Diversity
  • Understood the term ‘Equality and Diversity’
  • Appreciated several cultural differences
  • Considered how to develop an understanding of cultural differences
  • Described the differences between:
  • Direct and Indirect discrimination

 

  • Module 3 – Managing Change
  • Appreciate the necessities of change and the consequences of standing still
  • Recognise what drives change
  • Identify SWOT of changes
  • Realise why change often fails
  • Apply the PESTLE model

 

  • Module 4 – Leading with Emotional Intelligence
  • Recognised the difference between manger and leader
  • Considered what makes a great leader
  • Understood what EQ is and the difference from IQ
  • Identified low EQ indicators
  • Worked on how to develop EQ at work

 

  • Module 5 – Performance Management
  • Understand what performance management is
  • Organisational focus (vision, mission, strategy, values)
  • Setting clear business focussed objectives
  • Performance management cycle
  • Giving performance feedback
  • Managing high and poor performance

 

  • Module 6 – Motivation and Influencing
  • Is performance linked to motivation?
  • The truth about motivation
  • Why people come to work
  • Motivation theories
  • What can I do to inspire the team to be motivated?
  • Push? Pull? Divert/Avoid?
  • Friendly helper, tough battler, logical thinker

 

  • Module 7 – Personal Effectiveness
  • What is PE?
  • Peter Drucker Model
  • Reactive v Proactive behaviour
  • Traffic Jam
  • Covey PE Matrix

 

  • Module 8 – Managing HR processes
  • Absence management
  • Cost of absence
  • Types of absence
  • Return to work interviews
  • Grievance and discipline

 

  • Module 9 – Assertiveness and confidence building
  • Understand confidence and how to build it
  • Human Iceberg theory
  • Beliefs, values and attitudes
  • Understand how our decisions and thought processes are influenced
  • Reflect on thinking errors and consider how to reframe
  • Apply appropriate behaviours in challenging situations
  • How to say ‘No’ without appearing rude/aggressive

 

  • Module 10 – Managing conflict
  • What is Conflict?
  • Where does conflict come from?
  • Amygdala Hijack
  • Identify causes of conflict at work
  • Describe the stages in conflict development

 

  • Module 11 – Understanding the key principles of coaching
  • Understand what coaching is and is not
  • Identify the key skills underpinning effective coaching
  • Learn how to use the GROW model
  • Be clear about the purpose of each stage of the GROW model
  • Be able to select your own high quality questions for each stage of the model
  • Begin to build up you own toolkit of coaching resources

 

  • Module 12 – Problem solving & decision making
  • Recognise how time is typically spent when solving problems
  • Identify problem solving pitfalls
  • Understand a 5 step process to solving problems (work through each stage in detail)
  • Get to the root cause of problems
  • Generate creative options as potential solutions
  • Evaluate selected options
  • Check the problem solution against success criteria