Induction to the 12 month programme (the length of the programme can be tailored to your requirements) :
- Objectives of the Programme
- Who’s who?
- Programme Overview
- Support mechanisms
- Expectations
- Learning to Learn
- Action plans
- Module 1 – Communicating with Impact
- Introductions
- Giving clear instructions
- Shannon & Weaver Communications Model
- How we process information
- Key communication micro skills (Rapport, Listening, Questioning, Feedback)
- Module 2 – Diversity
- Understood the term ‘Equality and Diversity’
- Appreciated several cultural differences
- Considered how to develop an understanding of cultural differences
- Described the differences between:
- Direct and Indirect discrimination
- Module 3 – Managing Change
- Appreciate the necessities of change and the consequences of standing still
- Recognise what drives change
- Identify SWOT of changes
- Realise why change often fails
- Apply the PESTLE model
- Module 4 – Leading with Emotional Intelligence
- Recognised the difference between manger and leader
- Considered what makes a great leader
- Understood what EQ is and the difference from IQ
- Identified low EQ indicators
- Worked on how to develop EQ at work
- Module 5 – Performance Management
- Understand what performance management is
- Organisational focus (vision, mission, strategy, values)
- Setting clear business focussed objectives
- Performance management cycle
- Giving performance feedback
- Managing high and poor performance
- Module 6 – Motivation and Influencing
- Is performance linked to motivation?
- The truth about motivation
- Why people come to work
- Motivation theories
- What can I do to inspire the team to be motivated?
- Push? Pull? Divert/Avoid?
- Friendly helper, tough battler, logical thinker
- Module 7 – Personal Effectiveness
- What is PE?
- Peter Drucker Model
- Reactive v Proactive behaviour
- Traffic Jam
- Covey PE Matrix
- Module 8 – Managing HR processes
- Absence management
- Cost of absence
- Types of absence
- Return to work interviews
- Grievance and discipline
- Module 9 – Assertiveness and confidence building
- Understand confidence and how to build it
- Human Iceberg theory
- Beliefs, values and attitudes
- Understand how our decisions and thought processes are influenced
- Reflect on thinking errors and consider how to reframe
- Apply appropriate behaviours in challenging situations
- How to say ‘No’ without appearing rude/aggressive
- Module 10 – Managing conflict
- What is Conflict?
- Where does conflict come from?
- Amygdala Hijack
- Identify causes of conflict at work
- Describe the stages in conflict development
- Module 11 – Understanding the key principles of coaching
- Understand what coaching is and is not
- Identify the key skills underpinning effective coaching
- Learn how to use the GROW model
- Be clear about the purpose of each stage of the GROW model
- Be able to select your own high quality questions for each stage of the model
- Begin to build up you own toolkit of coaching resources
- Module 12 – Problem solving & decision making
- Recognise how time is typically spent when solving problems
- Identify problem solving pitfalls
- Understand a 5 step process to solving problems (work through each stage in detail)
- Get to the root cause of problems
- Generate creative options as potential solutions
- Evaluate selected options
- Check the problem solution against success criteria
