The Programme can be made up of selected modules through discussion. The following are examples of what can be included
Induction to the 12 month programme (the length of the programme can be tailored to your requirements) :
- Objectives of the Programme
- Who’s who?
- Programme Overview
- Support mechanisms
- Expectations
- Learning to Learn
- Action plans
- Module 1 – Communicating with Impact
- Introductions
- Giving clear instructions
- Shannon & Weaver Communications Model
- How we process information
- Key communication micro skills (Rapport, Listening, Questioning, Feedback)
- Module 2 – Diversity
- Understood the term ‘Equality and Diversity’
- Appreciated several cultural differences
- Considered how to develop an understanding of cultural differences
- Described the differences between:
- Direct and Indirect discrimination
- Module 3 – Managing Change
- Appreciate the necessities of change and the consequences of standing still
- Recognise what drives change
- Identify SWOT of changes
- Realise why change often fails
- Apply the PESTLE model
- Module 4 – Leading with Emotional Intelligence
- Recognised the difference between manger and leader
- Considered what makes a great leader
- Understood what EQ is and the difference from IQ
- Identified low EQ indicators
- Worked on how to develop EQ at work
- Module 5 – Performance Management
- Understand what performance management is
- Organisational focus (vision, mission, strategy, values)
- Setting clear business focussed objectives
- Performance management cycle
- Giving performance feedback
- Managing high and poor performance
- Module 6 – Motivation and Influencing
- Is performance linked to motivation?
- The truth about motivation
- Why people come to work
- Motivation theories
- What can I do to inspire the team to be motivated?
- Push? Pull? Divert/Avoid?
- Friendly helper, tough battler, logical thinker
- Module 7 – Personal Effectiveness
- What is PE?
- Peter Drucker Model
- Reactive v Proactive behaviour
- Traffic Jam
- Covey PE Matrix
- Module 8 – Managing HR processes
- Absence management
- Cost of absence
- Types of absence
- Return to work interviews
- Grievance and discipline
- Module 9 – Assertiveness and confidence building
- Understand confidence and how to build it
- Human Iceberg theory
- Beliefs, values and attitudes
- Understand how our decisions and thought processes are influenced
- Reflect on thinking errors and consider how to reframe
- Apply appropriate behaviours in challenging situations
- How to say ‘No’ without appearing rude/aggressive
- Module 10 – Managing conflict
- What is Conflict?
- Where does conflict come from?
- Amygdala Hijack
- Identify causes of conflict at work
- Describe the stages in conflict development
- Module 11 – Understanding the key principles of coaching
- Understand what coaching is and is not
- Identify the key skills underpinning effective coaching
- Learn how to use the GROW model
- Be clear about the purpose of each stage of the GROW model
- Be able to select your own high quality questions for each stage of the model
- Begin to build up you own toolkit of coaching resources
- Module 12 – Problem solving & decision making
- Recognise how time is typically spent when solving problems
- Identify problem solving pitfalls
- Understand a 5 step process to solving problems (work through each stage in detail)
- Get to the root cause of problems
- Generate creative options as potential solutions
- Evaluate selected options
- Check the problem solution against success criteria
