PA Skills

Who Should Attend

Anyone in a PA or Secretarial position who wishes to develop their own strengths to promote an effective and efficient working environment.


The workshop focuses on enabling participants to improve their personal organisation and time management skills, develop confident face to face communication and telephone techniques, apply a structured approach to written work and present a professional image to clients. The course is very participative with group discussion and trainer input. Practical exercises and real life examples are used to provide a realistic and pragmatic approach.


At the end of this training programme participants will be able to:

  • Manage time and workload effectively
  • Handle clients and difficult situations effectively
  • Use body language and listening skills to influence others appropriately
  • Use the telephone professionally, realising the importance of voice impact
  • Develop rapport with others and maintain a professional approach
  • Understand the importance of well presented and logically structured written documents
  • Present a professional Image using assertive techniques


  • The PA’s role – what’s expected of you
  • Key principles of effective time management – planning and carrying out your workload efficiently and effectively
  • Understanding different behaviours – assertive communication and other, less constructive ways of handling people and situations
  • Dealing professionally with people over the phone
  • Applying a structured approach to written work
  • Handling difficult people to achieve positive results

Pre-Course Work

None required.