Interviewing Skills

Who Should Attend

This Interviewing Skills training will be of great benefit to those who are new to Recruitment and Selection Interviewing and also to those who have had some experience but feel the need to hone their skills again.


Recruitment and Selection processes are a necessity but they are time consuming, costly and potentially stressful. Interview panellists, as well as having their day jobs to do, feel the added pressure to make a wise choice of candidate from among the ‘others’. There’s a lot at stake. Our Interviewing Skills training leads delegates through all of the processes that they need to arrive at that wise choice; one that both the recruiting manager and the candidate will be happy to live with for some time to come; one that brings knowledge, skills and experience relevant to the future needs of the organisation; one that has been arrived at by a legal, fair and transparent means. It is much too risky to be ‘self-taught’ and so more and more organisations are investing in our training to give interviewers the thorough grounding they need for recruitment interviewing.


As a result of their active participation in this training, delegates will gain:

  • Vitally important knowledge of how to comply with the Legal Framework that applies to recruitment interviewing.
  • Experience of planning an efficient and effective Recruitment exercise.
  • Insight into how short-listing criteria can be legitimately applied to reduce the applicants to a manageable number for interview.
  • The skills needed to organise and manage an interview panel as it structures and carries out interviews right through to candidate selection.
  • Interactive listening skills and questioning strategies that will find the strongest candidate and the next best
  • Techniques that take some of the potential stress out of the task.


The Trainer will lead the following interactive and practical sessions:

  • Knowing the Legal Framework that recruitment activities must comply with.
  • Identifying the costs entailed by a recruitment exercise.
  • Understanding the Job Description and Competency Specification
  • Using the JD:CS for short-listing decisions and interview preparation.
  • Preparing, structuring and managing the interview panel and the interview process itself.
  • Making proper provision for interviewees and managing their expectations.
  • Interactive listening skills and awareness of personal communication styles such as body language and its effect on others.
  • Questioning strategies that respect the candidate and avoid the risk of later allegations of illegal bias.
  • Dealing with problematic interview situations.
  • Recording the evidence offered by the candidate at interview.
  • Knowing when and how to end an interview.
  • Making the selection decision.
  • Giving feedback to unsuccessful candidates.
  • Maintaining and preserving the confidential documents that the Law requires.

Pre-Course Work