Effective Communication Skills

Who Should Attend

Those who wish to improve their communication skills in all aspects of business.


This hands-on course focuses on how communication effects others, generates impact and the results it can achieve, allowing participants to have a clear plan of how they can improve their personal skills. The practical course explores the techniques required for you to achieve positive results when interacting with others.


At the end of this training programme participants will be able to:

  • Examine and over come barriers to successful communication
  • Develop effective listening skills
  • Outline the importance of non-verbal communication
  • Describe how they relate to others
  • Develop techniques for giving and receiving effective feedback
  • Review their own personal work style and its likely impact on other people
  • Create a climate for co-operation and collaboration
  • Enhance their personal skills in persuasion and influencing


  • Communication Skills
  • What is effective communication
  • Communication challenges
  • Barriers to communication
  • Questioning, listening and non-verbal communication
  • Vocal skills and positive language
  • Effective Feedback
  • Giving and receiving feedback
  • Behavioural focus and personality focus
  • Enhancing self-esteem
  • Speaking with confidence one to one and in groups
  • Persuasion and Influencing
  • My interpersonal style
  • Influencing strategies
  • Key stages of influencing